At The Hemp Store Australia, we believe in fast, reliable, and cost-effective shipping. We are committed to ensuring your orders arrive promptly while offering the best value for our customers.
Free Shipping on Orders Over $100
We proudly offer free standard shipping on all Australian orders over $100 (up to 5kg). This applies to orders sent via Australia Post Standard Satchel. If your order exceeds 5kg, additional shipping costs may apply.
For those needing their order faster, Express Post is available at checkout for an additional cost. Free shipping does not apply to Express Post orders.
Order Processing & Dispatch
- Orders are processed and dispatched within 1-2 business days after payment confirmation.
- Orders placed after 3 PM or on weekends/public holidays will be processed the next business day.
- If a delay occurs, we will notify you via email.
Shipping Costs (For Orders Under $100)
If your order is under $100, shipping is calculated at checkout based on weight and location. We only charge you what we pay—no hidden fees or inflated postage costs.
Delivery Rates Australia Wide
We offer fast and reliable shipping across Australia. Below is an overview of our delivery rates and options to ensure you receive your order in the most convenient and cost-effective manner.
| Satchel Type | Size | Standard Post Price | Express Post Price |
| Small | Up to 500gr | $10.95 | $14.45 |
| Medium | 500gr to 1kg | $14.95 | $18.95 |
| Large | 1kg to 3kg | $18.95 | $23.45 |
| Extra Large | 3kg to 5kg | $22.85 | $31.35 |
| XXL | Over 5 Kg | $39.95 | $49.95 |
- Tracking is included with all deliveries
- Signature on Delivery available for an additional $2.95.
- We do not accept responsibility for lost or stolen parcels once marked as delivered. Please opt for signature delivery if concerned.
Shipping Timeframes
- Standard Post: 2-6 business days (WA & NT: 3-7 business days).
- Express Post: 1-3 business days (metro areas).
International Shipping
Currently, we only ship within Australia. If you’re located outside Australia and wish to place an order, please contact us for possible shipping options.
Help
If your parcel is delayed, lost, or damaged, contact our support team at info@hempstore.com.au or call (02) 4344 2300 for assistance.
Thank you for shopping with The Hemp Store – sustainable products for a sustainable future!